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Getting Started
Guide |
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Table
Of Contents |
Last Updated:
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General Account Information |
You can login to your account via the account
login box located on all of our pages. Click the drop down arrow
and select control panel, this will redirect you to the server's
Plesk control panel login page.
On this page, enter both your username and password for the
Plesk control panel. You can find these details on your account
activation e-mail. If for some reason you cannot find your
account activation e-mail
via our helpdesk and a member of staff
will respond shortly to assist you.
Instructions on how to set up your email accounts are further
down in this document. |
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Registering Name Servers |
Your first priority in moving your site over to
NetspaceOnline.net will be registering your new name servers and
transferring your domain’s DNS. This sounds extremely complex
but in reality this is quite a simple task. Your account has
been set up with the following IP address allocations:
ns.netspaceonline.net
65.98.61.75
ns2.netspaceonline.net
65.98.61.76
IMPORTANT: You must now physically register these
name servers at your registrar. Log in to your domain’s control
panel and look for a link that says, “Create Name Server” or
“Register DNS” and input the name server names and IPs. Your
name servers won’t exist until you have done this. With that
done, you can then modify your domain’s DNS record to point to
the new name servers. If you require any further help with this
process you can
via our helpdesk or alternatively use
our live chat features.
If you have any problems with transferring your domain name,
please let us know with whom you have your domain name
registered so that we can assist you. We are always happy to
help. Most registrars only require the name server names and do
not require you to enter the actual IP addresses.
If you don’t yet have a domain, you can purchase one through our
domain name registration and management portal NSDomains at:
Please remember that it will take a short time for your
Registrar to process the delegation request and for this new DNS
to propagate around the internet. |
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Uploading
Your Site |
The steps involved in getting your site online
are:
(a) Prepare your web pages
(b) Upload your site
(c) Remove the "Placeholder" page
These steps are described in more detail below:
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A) Prepare Your Webpages |
There are various methods you can use to actually build your
website. If you are familiar with HTML, you can code your pages
manually using an editor such as the generic Notepad/WordPad.
Popular (and free!) HTML Editors include:
1stPage by Eversoft:
Arachnophilia:
Aranaea:
Use can also create your web pages using a WYSIWYG (What You See
Is What You Get) Editor. These editors allow you create pages
use “Drag ‘n’ Drop” techniques. If you have Windows as your PC’s
operating system, then the chances are that you have FrontPage
as part of the package. At NetspaceOnline.net, we have support
for FrontPage 98/2000/2002. FrontPage requires special
extensions installed on your account and has it’s own way of
publishing to the server. |
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B) Upload Your Website |
There are two tools you can use to upload your site:
* FTP Software
* Microsoft FrontPage (for sites built with FrontPage)
These tools are alternatives - simply choose the method you
prefer. More information on each of these methods is provided
below.
Please note that there are other software packages available
which you can use to upload your site (such as Adobe PageMill).
These alternatives are not discussed explicitly here, but the
FTP Software discussion below should nevertheless be helpful to
you if you choose to use such software.
(i) FTP Software
"FTP Software" sounds daunting but it is actually quite
straightforward to use. FTP Software is the best choice for you
if your site contains a large number of files and you are not
using FrontPage.
You can download some great and free FTP programs here:
WS-FTP LE
CuteFTP
Key points to remember when uploading your site with FTP:
* Your web pages need to be uploaded into your httpdocs
directory. A common mistake is to upload them into the wrong
directory such as your cgi-bin or httpsdocs directory.
* CGI scripts must be uploaded in ASCII transfer mode, images
should be uploaded in binary mode, and web pages can be uploaded
in either mode. CGI scripts must be uploaded into your cgi-bin.
* You can upload your site by pointing your FTP software to your
IP address. This means that you do not have to wait for your
domain name to be transferred to our servers before you can
upload your site. Once your domain has fully propagated around
the net, you will be able to access your FTP account via your
own domain name.
(ii) FrontPage 97/98/2000/2002
If you build your site with FrontPage and your site contains
FrontPage active elements (such as hit counters, search forms
etc) then you will need to use FrontPage to upload your site.
If you build your site with FrontPage but it does not contain
any active elements, you do not need to upload your site using
FrontPage - you can use FTP instead if you prefer.
To upload your site with FrontPage, please refer to the
walk-through in the FrontPage section of our online manual.
Common problems when uploading with FrontPage include:
* Attempting to publish to yourdomain.com (wrong) rather than
www.yourdomain.com (correct);
* Using the Publish button rather than choosing Publish from the
File menu;
* Attempting to use the FTP user name and password rather than
your FrontPage user name and password;
* Attempting to publish your site before your domain name has
been registered or transferred to our servers. You should only
attempt to publish your site after your domain name has been
transferred.
(iii) Important notes for all upload methods:
* Your home page should be called index.html, index.htm,
index.php or index.shtml.
* CGI scripts must be placed in your cgi-bin directory and have
permissions set to '755'. Unix permissions can be altered
through most FTP software packages. |
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Your site comes with a default "Placeholder" page. This page is
called index.html and is in your web (httpdocs) directory.
Before you upload your site you should delete this page from the
httpdocs directory using your FTP program. This is because, if
you call your home page, say, index.htm, then the under
construction page will still appear when people point their
browsers to your domain.com because the first page the server
looks for is index.html. The server will only look for index.htm
if index.html is not there, and will only look for index.shtml
and index.php if neither index.html nor index.htm are in your
httpdocs directory.
If you delete the index.html file and upload your home page, but
still see the Placeholder page when you point your browser to
your site, then please try pressing the Refresh/Reload button on
your browser. This will usually result in your new home page
appearing. If you receive a “Forbidden” error on any directory
usually means that an index page is missing.
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E-Mail Accounts |
Before you can start sending or receiving email,
you must set up at least one email account. To do this, please
follow the instructions below:
1) Log in to the control panel using your control panel username
and password.
2) Click on the MAIL button.
3) Enter the mail name that you want to create (i.e. "bob",
“editor”, “webmaster” etc., not the full address).
4) Click on the ADD button
5) Check/Tick the "Mailbox" box
6) Enter and confirm a password that you would like to use
7) Scroll down to the bottom and click UPDATE
Done! Now you have created a new POP3 email account. You may
repeat these steps and create more POP3 email accounts.
You can use a wide range of email software to collect your mail
directly from your site. If you are going to be using an email
client like Outlook, please remember to activate “Authenticate
Outgoing Mail”, otherwise known as SMTP Auth. Not activating
this will cause rcpt host errors when sending mail.
Alternatively, you can forward your mail to another address
anywhere on the Internet. This can be set up easily through the
Plesk Control Panel (Click on the "Mail" tab in the control
panel).
If you like you can also set up a "catch all" feature, so that
all mail addressed to your domain will be delivered to an email
account that you specify. This 'catch-all' feature of your
account can be very useful in that you can go ahead and use any
alias you wish without having to set it up explicitly. You can
set this up by clicking on the Preferences button in the control
panel.
NetspaceOnline.net is also proud to run the best web mail
software in the industry –
. Visit
and select web mail
from the account login box. |
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Support
Methods |
NetspaceOnline.net has an unprecedented and
foolproof support system. When looking for information or
support. Please go through the following steps:
(1) Flash Tutorials & Guides. To access the vast range of
tutorials and guides
(2) Tools & Resources Collection. The tools & resources
collection provides a list of material which you may be able to
use to develop your website further.
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(3) Knowledgebase .
to access our knowledgebase
(4) Network Status.
to access the
real-time network status monitor
(5)
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Note: The above resources can also be
accessed via the 'Support' menu button on all our pages. |
We will be happy to assist you with any queries
you may have.
(6) Snail Mail. Should you need to contact us via post:
NetspaceOnline.net (UK)
69-71 Station Road
Beeston
Nottingham
UK
NG9 2AW
Once again, your account activation e-mail contains vital
information about your account. Please read it thoroughly and
print these pages or copy to a safe place.
Thank you again for choosing
NetspaceOnline.net as your website host. |
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